Terms and conditions and right of withdrawal

The provisions governing sales contracts apply.

Warranty conditions

The statutory warranty provisions apply. Damage resulting from natural wear and tear, improper use and inadequate or incorrect care is excluded from the warranty.

Cancellation policy

As required by law, we hereby inform you of the generally applicable cancellation policy. Our products are manufactured to high quality standards. If, contrary to expectations, you are not satisfied with our goods, please contact us. We will certainly find a solution.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered separately;
on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
when you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (ELEO GmbH, Ziegeleistr. 14, 96269 Großheirath, tel.: +49 9565 / 509170, fax: +49 9565 / 5091710, email address: customerservice@eleo-gazebo.co.uk) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which cannot be delivered until at least 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Sample cancellation form

(If you wish to cancel the contract, please complete this form and return it to us.)

To ELEO GmbH, Ziegeleistr. 14, 96269 Großheirath, email address: customerservice@eleo-gazebo.co.uk :
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/ received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notifications)
Date
(*) Delete as applicable.

Note

We are prepared to participate in dispute resolution proceedings before a consumer arbitration board. The competent body is the Federal Universal Arbitration Board, Zentrum für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl am Rhein (www.universalschlichtungsstelle.de).

Additional provisions for business customers:

The place of jurisdiction for all disputes is Coburg. This agreement only applies if the contractual partner is an entrepreneur, a legal entity under public law or a special fund under public law (§ 14 BGB).